Brew City HDI Forum: Celebrating Excellence in IT Service & Support

We are finalizing the details but we wanted everyone to save the date for this exciting event.  Not only will we have inspiring content but we are fortunate to be able to have everyone see one of the best viewing spots of the Downtown Milwaukee skyline.

 Event Description

Join us for an engaging and inspiring forum focused on the power of recognition within IT service and support teams.

We’ll explore how organizations like Advocate and Northwestern Mutual have embraced the HDI Awards process to drive performance, boost morale, and celebrate exceptional contributions. You'll hear real stories from leaders who have seen firsthand how simple acts of recognition can shift culture, create impact, and retain top talent.

Event Highlights:

• Success Spotlights from Advocate and Northwestern Mutual:
  Learn how their teams use recognition programs—including HDI Awards—to inspire excellence and build strong service cultures.

• Presentation: "The Power of Recognition" (15–20 minutes)
  A dynamic talk on why kudos and appreciation matter now more than ever in support environments.

• Interactive Panel Discussion (45–60 minutes)
  Hear from leaders and past award winners, then join in as we explore key topics like:

  • Why do some organizations hesitate to recognize individuals?

  • What are the real benefits of employee recognition?

  • How can teams easily nominate someone for an HDI Award?

• Optional Table Talk Discussion (Final 15 minutes)
  Dive deeper with peers in short group discussions to exchange ideas and perspectives on recognition best practices.

Whether your organization currently participates in HDI Awards or you're just curious about how recognition can transform your team, this event will leave you with actionable insights and meaningful connections.

 Free to attend – open to all industry professionals.

Event Location

An Unforgettable View from the Top of the Tower

We’re not just bringing you a powerful forum on recognition and excellence—we’re hosting it in one of the most inspiring spaces in the city.

This event takes place on the top floor of the iconic Northwestern Mutual Tower, offering breathtaking 360° views of downtown Milwaukee, Lake Michigan, and the city skyline. It's a rare opportunity to experience a space typically reserved for internal events, and one that few people outside of Northwestern Mutual ever get to see.

Whether you're a longtime Milwaukeean or just visiting, this location provides a truly memorable backdrop for great conversation, professional connections, and fresh ideas. Come for the insight—stay for the view.