Brew City HDI

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Unleash Your Customer Service Hero!
Join HDI for a Customer Service Week Celebration
October 6-10, Daily at 1pm Eastern - 10am Pacific
Seats are limited, so… Sign up Today!
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Customer Service Week will be here before you know it! Do you have your plans ready? HDI is here to help… We have put together five days of fun team focused webinars to help you and your team celebrate this years Customer Service Week. Five Webinars, from October 6-10 at 10am Pacific - 1pm Eastern.

Signing up is FREE and Simple. Register now to reserve your spot, don’t miss this opportunity to pring your team together to learn how they can improve and grow.

HDI has pulled together its own group of Super-Presenters. These industry practitioners and gurus will help your team reveal the super heroes in them all…

Monday, October 6 - 10am Pacific, 1pm Eastern:
“Customer Service Villains” – Battling the enemies of Exceptional Customer Service
Professor B. (aka - Brandon Caudle)
With the woes of the economy creating unease and despair at every turn, now is the time to hold on to our Customers! Join Brandon Caudle and HDI for an in-depth look at common Customer Service Villains that plague our industry. You’ll meet Mr. Secrecy, the Apathy Avenger and The Techno Babbling Terror….and discover how to combat them in your environment.

Tuesday, October 7 - 10am Pacific, 1pm Eastern:
“One for All, and All for One” – The Power of a Team!
Captain Communication (aka - Pete Mcgarahan)
A Service organization either succeeds or fails based on each individual’s commitment to placing the team’s purpose, goals and objectives above their own personal gain. Team work based on trust and communication is the core that drives consistent and continuous improvement. Pete will historically reflect back on some of histories most famous teams and what made them successful and memorable.

Wednesday, October 8 - 10am Pacific, 1pm Eastern:
Changing your Clark Kent Help Desk into a Superman TEAM!
Bionic-Bren (aka - Bren Boddy-Thomas)
Feeling like you’re always undercover? Is your Help Desk hiding from the rest of your company? Not sure how to be SUPER? Join the SUPER Help Desk Manager, Bren Boddy-Thomas for a unique tale of how she took a bunch of Customer Service people with no technical experience and turned them into the SUPER Help Desk Team!

Thursday, October 9 - 10am Pacific, 1pm Eastern:
Positively Contagious – Something I Caught From A Little Green Man
The Kirkinator (aka - Kirk Weisler)
Growing Your Leadership, Growing Your People and Growing Your Results! Another out of this world presentation from Chief Morale Officer, Kirk Weisler to help inspire and grow the little green leader inside of you, your team, and your world! Zap Negativity. Increase Engagement on your Planet. Harness the Power of Traditions, Stories, and Discovery.

Friday, October 10 - 10am Pacific, 1pm Eastern:
Superhero U: Unleashing your inner customer service super hero.
The Greatanator (aka - our very own Phil Gerbyshak)
How can each person can turn into a super hero customer service agent? What powers will you need to use to make every encounter count? Will you use your “X-Ray Vision” to look through the phone to see the REAL problem? Will you need to use your “Ultrasonic hearing” to listen to what the caller is FEELING, not just saying? Or will it be your Great Calculating Brain - DUH! All Help Desk reps have this! Join us on Friday as we help you unleash what you already have, the skills and powers to make your customer interactions count!

SIGN UP TODAY!

Below are the presentation slides from Gloria Heck’s “If You Don’t Want to Know…Don’t Ask!” from our September 2008 Meeting.

Vote for October’s Meeting Topic

Microsoft Windows + the Optimized Desktop: Windows Vista including Microsoft Enterprise Desktop Virtualization (the ability to run applications on Windows Vista that have dependencies on Windows XP). Microsoft Desktop Optimization Pack is all 6 of the products that run on Windows XP, as well as Vista.

Windows Home Server: supports backup and restore of both Windows XP and Windows Vista systems, including remote access to your centralized content.

Windows Live Software + Services: http://get.live.com, http://www.mesh.com

Topic you want to hear about from Microsoft in October
	Microsoft Windows + the Optimized Desktop
	Windows Home Server
	Windows Live Software + Services
Web Polls

With Customer Service Week, October 6-10, 2008, just around the corner, we look forward to hearing Gloria Heck speak about customer satisfaction. This presentation, also presented at HDI conference this year, will focus on how to ask and measure your customers satisfaction.

Gloria Heck is the President of Millennium Consulting Partners, Inc.  She specializes in customer support, help desks, call centers and information technology management consulting.  Ms. Heck’s evaluation skills have proven effective in assessing and implementing changes in an organization’s structure, technology automation, process evaluation and reengineering, environment and operating policies and practices.  She has extensive experience in information technology and project management, and has consulted with clients in the manufacturing, banking, finance, printing, distribution, public utility, temporary services, pharmaceutical, entertainment, retail, travel, publishing, trade options, food service, telecommunications and hospitals.

Topic: “If You Don’t Want to Know…Don’t Ask!”

Actuant

6200 N. Baker Road Milwaukee, WI 53212

September 16, 2008, check in begins at 5:30PM.

RSVP at RSVP@brewcityhdi.com. We look forward to seeing you there!

Attention HDI members: Runzheimer is offering HDI members a special rate to attend their 2008 Mobilty Forum - FREE to decision makers and managers. This includes the Brewers Networking Event the night before. Attend Runzheimer International’s annual Mobile Workforce Management Forum and learn about the current trends and the latest innovations and strategies in managing a mobile workforce. Runzheimer will share case studies, best practices, and key financial metrics to allow your organization to gain competitive advantage.