Do you have what it takes to be a Sr. Help Desk Technician in a Fortune 500 company? Do you want to work for a company with a long, respected history in Milwaukee, Wisconsin? If so, please keep reading!

We have an exciting position with our client, a Fortune 500 financial services company, for a Sr. Help Desk Technician. You would be working through Aquent during the duration of this project, which may be very long term.

Here is a little bit about our client

• In 2007, our client was ranked among the nation’s top 100 work environments for technology professionals by IDG’s Computerworld in the 14th annual “Computerworld Best Places to Work in IT.

• In 2007, for the 24th time in as many years, Fortune magazine recognized our client “Most Admired” company in it’s category.

If you are still reading this, you must be interested! So, go ahead and send me your resume and salary requirements at dbritt@aquent.com. I look forward to hearing from you!

Davina Britt
Talent Acquisition Specialist
A Q U E N T
330 E Kilbourn Avenue, Suite 770, Milwaukee, WI 53202
Office: 414 221 6500, ext. 226 | Fax: 414 221 6505
aim: davinabritt
yahoo IM: davinabritt
Facebook group: IT Recruiter looking for IT Talent
http://www.linkedin.com/in/davina
http://twitter.com/ITdiva

Pat Albright is Manager of Support Center Certification & Assessment at HDI. In this role, she is responsible for the management and continued development of the HDI Support Center Certification program and HDI Support Center Maturity Assessment service. She has been an HDI-Certified Auditor since 2003 and is certified in ITIL Foundations v3. She has served as a member of the review committees for the HDI Support Center Team Lead Certification Standard, HDI Support Center Manager Certification Standard, and HDI Support Center Standard. An active member of HDI since 1997, she has served as a volunteer local chapter officer and advisor, as a judge at the national level for the HDI Analyst of the Year and Team Excellence Awards, as a member of the HDI Member Advisory Board, and she is also a frequent presenter at industry events. She has been involved in the implementation and support of technology for more than 20 years.

Prior to joining HDI, she founded IT Support Consultants, Inc., in 2000, and served the industry as a consultant for seven years, working with support centers in nearly every industry. She previously worked as a practitioner, managing end user support for a 1500-user law firm, and also held business and technology management positions in non-profit and small business environments. She also serves as a part-time faculty member at Lakeland Community College in Kirtland, OH, where she teaches Help Desk Concepts and Management.

November Meeting

“Applying the Balanced Scorecard Model to Support Center Reporting”

This presentation will introduce the balanced scorecard model that is promoted by HDI for support center reporting. We will create sample balanced scorecards for executive, operational, and staff audiences. Attendees will receive an Excel spreadsheet tool to use to build their own balanced scorecards!

Date: November 18, 2008, check in begins at 5:30 PM
Location: We Energies 333 Everett St. Milwaukee, WI 53203
**Please note that street parking is free after 6:00 PM so be sure to plug the meters until then.**

RSVP via e-mail to RSVP@BrewCityHDI.com

We hope you will join us for this great event!

About the HDI Analyst of the Year Award:

Each year HDI Global works jointly with the HDI local chapters to identify and award the industry’s top first-level support analyst.  Support analysts that are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally and globally for this prestigious award.
 
The nominator will present a personal business profile of the nominee and the nominee’s company, in addition to specific attributes that demonstrate the nominee’s understanding of industry standards, commitment to excellent service, and consistently exceeding performance objectives.
 
The winner from each region will be invited to participate in the HDI’s Global Analyst of the Year Awards festivities held during the HDI Annual Conference & Expo.

Nomination forms include all program details. E-mail either completed nomination form in .pdf or .doc format to RSVP@BrewCityHDI.com by November 15, 2008.

HDI Analyst of the Year 2008 Nomination Form PDF

HDI Analyst of the Year 2008 Nomination Form MS Word

Signing up is FREE and Simple. Register now to reserve your spot, don’t miss this opportunity to pring your team together to learn how they can improve and grow.

HDI has pulled together its own group of Super-Presenters. These industry practitioners and gurus will help your team reveal the super heroes in them all…

Monday, October 6 - 10am Pacific, 1pm Eastern:
“Customer Service Villains” – Battling the enemies of Exceptional Customer Service
Professor B. (aka - Brandon Caudle)
With the woes of the economy creating unease and despair at every turn, now is the time to hold on to our Customers! Join Brandon Caudle and HDI for an in-depth look at common Customer Service Villains that plague our industry. You’ll meet Mr. Secrecy, the Apathy Avenger and The Techno Babbling Terror….and discover how to combat them in your environment.

Tuesday, October 7 - 10am Pacific, 1pm Eastern:
“One for All, and All for One” – The Power of a Team!
Captain Communication (aka - Pete Mcgarahan)
A Service organization either succeeds or fails based on each individual’s commitment to placing the team’s purpose, goals and objectives above their own personal gain. Team work based on trust and communication is the core that drives consistent and continuous improvement. Pete will historically reflect back on some of histories most famous teams and what made them successful and memorable.

Wednesday, October 8 - 10am Pacific, 1pm Eastern:
Changing your Clark Kent Help Desk into a Superman TEAM!
Bionic-Bren (aka - Bren Boddy-Thomas)
Feeling like you’re always undercover? Is your Help Desk hiding from the rest of your company? Not sure how to be SUPER? Join the SUPER Help Desk Manager, Bren Boddy-Thomas for a unique tale of how she took a bunch of Customer Service people with no technical experience and turned them into the SUPER Help Desk Team!

Thursday, October 9 - 10am Pacific, 1pm Eastern:
Positively Contagious – Something I Caught From A Little Green Man
The Kirkinator (aka - Kirk Weisler)
Growing Your Leadership, Growing Your People and Growing Your Results! Another out of this world presentation from Chief Morale Officer, Kirk Weisler to help inspire and grow the little green leader inside of you, your team, and your world! Zap Negativity. Increase Engagement on your Planet. Harness the Power of Traditions, Stories, and Discovery.

Friday, October 10 - 10am Pacific, 1pm Eastern:
Superhero U: Unleashing your inner customer service super hero.
The Greatanator (aka - our very own Phil Gerbyshak)
How can each person can turn into a super hero customer service agent? What powers will you need to use to make every encounter count? Will you use your “X-Ray Vision” to look through the phone to see the REAL problem? Will you need to use your “Ultrasonic hearing” to listen to what the caller is FEELING, not just saying? Or will it be your Great Calculating Brain - DUH! All Help Desk reps have this! Join us on Friday as we help you unleash what you already have, the skills and powers to make your customer interactions count!

SIGN UP TODAY!

Microsoft Windows + the Optimized Desktop: Windows Vista including Microsoft Enterprise Desktop Virtualization (the ability to run applications on Windows Vista that have dependencies on Windows XP). Microsoft Desktop Optimization Pack is all 6 of the products that run on Windows XP, as well as Vista.

Windows Home Server: supports backup and restore of both Windows XP and Windows Vista systems, including remote access to your centralized content.

Windows Live Software + Services: http://get.live.com, http://www.mesh.com

Topic you want to hear about from Microsoft in October
	Microsoft Windows + the Optimized Desktop
	Windows Home Server
	Windows Live Software + Services
Web Polls

Gloria Heck is the President of Millennium Consulting Partners, Inc.  She specializes in customer support, help desks, call centers and information technology management consulting.  Ms. Heck’s evaluation skills have proven effective in assessing and implementing changes in an organization’s structure, technology automation, process evaluation and reengineering, environment and operating policies and practices.  She has extensive experience in information technology and project management, and has consulted with clients in the manufacturing, banking, finance, printing, distribution, public utility, temporary services, pharmaceutical, entertainment, retail, travel, publishing, trade options, food service, telecommunications and hospitals.

Topic: “If You Don’t Want to Know…Don’t Ask!”

Actuant

6200 N. Baker Road Milwaukee, WI 53212

September 16, 2008, check in begins at 5:30PM.

RSVP at RSVP@brewcityhdi.com. We look forward to seeing you there!