Brew City HDI

Kohl’s
Building Great Futures
 
Information Technology Job Fair
 
Thursday, February 4th 2010
4:30-7:30 PM
 
Kohl’s Department Stores is currently looking for top IT Professionals for several key positions
at our Corporate offices in Menomonee Falls.
 
Hiring Managers will be on-site for immediate interviews.
Please upload your resume online at kohlscareers.com and bring copies of your resume with you.
 
Attend our Information Technology Job Fair at:
Kohl’s Department Stores-Corporate Office
N56 W17000 Ridgewood [...]

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Topic – Keeping Process Simple and Standardized for Repeatable, Sustainable, and Successful Support
Speaker – John E. Young from Northwestern Mutual
 

Where & When
Northwestern Mutual
One Northwestern Mutual Way
Franklin, WI 53132
 
January 19th, 2010
Check in begins @ 5:30 PM 

 RSVP by clicking here!
 

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STEVE CARTWRIGHT

Chief Information Officer, We Energies                           

Steve Cartwright was appointed director and chief information officer – IT Services for We Energies in 2005. Cartwright leads the company’s information technology infrastructure initiatives and operations, and is responsible for technology security and corporate center application areas.
Cartwright joined the company in 1982 as a senior project engineer in [...]

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Below is the presentation provided by Scott at our October meeting at Runzheimer.  We appreciate the practical experience that Scott was able to share and the tips for building your service desk into a value add organization!
Brew City Hdi October 2009 Presentation
View more presentations from BrewCity HDI.

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I am Scott Madden, an IT professional with 19 years of wide-ranging experience.   I landed in IT “by mistake” and turned it into a career that I love.   I believe Thomas Jefferson was a very wise man and his quotes inspire me.  One of my favorites is “He who knows best knows how little he [...]

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Cost

Bringing in Bagels
Taking agents out to lunch
Getting a cake to celebrate
Have a drink-cart go around and serve people coffee, soda, juice
Take breakfast orders and have someone make or go buy breakfast for agents

Low-Cost

Have something at CS personnel’s desk each morning
Dollar Store items
Travelling award
Ask agents their favorite drink and bringing in a 6-pack or 12-pack
Managers wash [...]

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We are currently in the midwest Regional Summit in beautiful downtown Chicago, sharing ideas on Social Media and how it can help benefit other chapters in HDI!

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Apex Systems is a staffing and recruitment solutions firm. We connect our clients with professionals who work in the IT, Finance and Accounting, Engineering, and Legal professions. Apex specializes in Contract, Temp-to-Perm, and Direct Placements.
We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including banking, defense, telecommunications, technology, healthcare, energy, [...]

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How to Hire the Best Service Professionals
 In your contact center you’ve probably got a few highly motivated, energetic, and enthusiastic reps. They know your products and services and have the skills to make every customer feel valued. 
Imagine what it would be like to have an entire department filled with reps like these. With a little [...]

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Get ready for Customer Service Week! Here are a few tips to help you celebrate in style.
 Each year during the first week in October, companies across the US and around the world observe Customer Service Week to celebrate the efforts of customer service, call center and helpdesk professionals – the people in the front lines [...]

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