If you’re new here, you may want to subscribe to the Brew City HDI RSS feed. Thanks for visiting!During my years working in IT support, I have become more and more interested in the many types of people who call IT help desks. Like a biologist, I have found that having a classification system [...]
Entries Tagged as 'Articles'
10+ Dangerous Species of Help Desk Callers
July 21st, 2008 · 1 Comment
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ITIL 3.0
February 11th, 2008 · 2 Comments
By Tony Bigonia
Where were you on May 30th, 2007? It was a Wednesday, like any other Wednesday, and so I think I was at work doing something boring. But I know for a fact that people working for the OGC, which is the Office of Government Commerce in the UK, were definitely not bored. You [...]
Tags: Articles
