Milwaukee's HDI Chapter
Archive for the ‘2011 Tech Fair’ Category.
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Fantastic New Venue, Don’t Miss It!
Spacious Hall for Networking and Meeting with Vendors.
Top Notch Keynote Speaker!
Plenty of Food & Fun, Plus Brewery Tours!
When:
Thursday, October 20, 2011
5:30 PM – 8:30 PM
Where:
Lakefront Brewery (Hall)
1872 N Commerce St
Milwaukee, WI 53212
(414) 372-8800
Featured Topics:
Tweet From the Event! Use Twitter Hashtag#BrewTech11
Increased emphasis on customer focus has caused support organizations to reexamine their practices and make serving the customer more of a priority. Some companies-like Zappos-have made great customer service a key element of the way they do business. Consumers are becoming much more aware of great service at every level, including your support center.
The government of the UK has given us ITIL, and it also gives us the CSE: The Customer Service Excellence Standard. This dynamic session will use elements from the CSE Standard, make it relevant to support organizations with both internal and external customers, and help define goals for customer service.
● How to see through the “customer lens”
● The 5 elements of the Customer Service Excellence Standard
● How to identify your “real” customers
● How to avoid confusing your customers
The session is presented with both passion for the topic and with humor.
Roy Atkinson is Senior Writer/Analyst at HDI. He is “Ask the Expert,” the chief writer for white papers, Focus Books, SupportWorld articles, and a key in-house subject matter expert, holding both ITIL and HDI certifications. He came to HDI after nearly 15 years as a practitioner with experience in helpdesk and desktop support as well as business consulting. A member of HDI’s Conference Faculty in 2008 and 2011, Roy was also one of the judges for the 2010 Team Excellence Awards, is a frequent blogger, prolific tweeter (@RoyAtkinson, @HDI_Analyst), the creator of the HDICast podcast, and a contributor to many LinkedIn groups. He has presented HDI webinars, been an expert panelist on the topic of customer service on Focus.com Roundtables and a presenter on this topic on Thought Rock Live, and was chosen as one of the “Top 25 Most Influential in Customer Service” by the readers of Mindtouch.com in August 2011. Roy also co-hosts one of the most popular Twitter chats, also on the topic of customer service. He speaks frequently to HDI Local chapters as well as other groups.
Dell KACE is the leading provider of systems management appliances. Our appliance-based approach to managing desktops, laptops and servers saves time and money for systems management professionals and their organizations. The award-winning Dell KACE Family of Systems Management Appliances typically install in one day at a low total cost of ownership.
Originally founded in 2003, KACE was acquired by Dell in 2010. Today Dell KACE and its award winning Family of Systems Management Appliances address the IT management needs of organizations of all sizes. Dell KACE is the industry’s fastest growing system management solution.
To learn more, visit Dell KACE.
Since 1987, we’ve provided a wide variety of IT and engineering services to clients ranging from middle-market businesses to global Fortune 500 companies and government organizations. Furthermore, we’ve connected thousands of the industry’s best and brightest with some of the most rewarding opportunities available. In 2007, Technisource joined Spherion Corporation.
To learn more, visit Technisource.
Adecco USA is the workforce solutions leader in the United States and Canada, with a comprehensive service offering including:
Our global network of over 6,600 offices is staffed by experts that know each local job market inside and out, have relationships with the best professionals in each and every marketplace, and have the proven ability to service large-scale human capital projects.
To learn more, visit Adecco.
Brooksource is your single source for project and supplemental support through contract employment, contract-to-hire labor employment, and direct placements. We are the trusted staffing partner of our clients when it comes to project management, network upgrades, legacy system conversions, ERP implementations, web-based commerce development and other IT services.
To learn more, visit Brooksource.
Time Warner Cable Business Class offers a full suite of scalable business solutions designed to fit the communication needs of your business.
Some of our offerings include T1 and Fiber Optic Connectivity, scalable up to 1Gigabite Per Second, Internet Access, WI-FI, Web Hosting, Static IP, Basic and Enhanced Teleworker programs, Managed Security and storage, Hospitality Solutions and Multi Dwelling solutions, Business Class Phone, Commercial Video and Music and more.
To learn more, visit Time Warner Cable.
We provide the industry’s broadest portfolio of document technology, services and software, and the most diverse array of business process and IT outsourcing support. Our document technology offerings serve businesses of all sizes and across industries to deliver solutions for both the workplace and production print environments. We leverage our technology and the document expertise of our employees to deliver further value for our customers through our document outsourcing solutions, which help customers improve their productivity and reduce costs. We have transformed our business with the acquisition of Affiliated Computer Services, Inc. (“ACS”) in February 2010, which allows Xerox to capitalize on the rapidly growing services market. Through our business process and IT outsourcing we offer global services from claims reimbursement and electronic toll transactions to the management of HR benefits and customer care centers to the operation of a company’s technology infrastructure.
To learn more, visit Xerox.
