Brew City HDI

Meeting notes

Things others don’t know about some of our members

-          has 5 grandchildren  from 8 -          2 started a home based business -          students working on getting a job working with people -          has 7 grandchildren and one great-grandchild and a taxidermist -          drag racer -          Harley rider enthusiasts -          loves cooking -          bowling enthusiast -          Motorcycle rights activist -          Trap shooter

-          2 car fanatics -          2 Enjoy extreme sports – like skydiving -          2 Believers in Brewer pitching staff -          Movie buff -          Sad to be back from Mexico -          Own 2 alsakian sled dogs -          Broken neck for participating in extreme sports -          Traveling to Hong Kong and Japan -          Sea kayaker

Sponsor’s corner

 

 

 

CNH is a majority-owned subsidiary of Fiat S.p.A., the parent company of the Fiat Group.  In addition to the CNH brands, Fiat manufactures the renowned Fiat, Alfa Romeo, Ferrari, Lancia, and Maserati cars, and Iveco trucks and commercial vehicles.

Chapter business

President – Please fill out your survey. 2009 schedules available.

 

Finance – $3200 in the bank after expenses.  Things are looking pretty good

Newsletter (Marketing) – Newsletter will have the scheduled meetings and the details about the call for nominations for new officer positions of Vendor Relations, Marketing, Student Relations, and New Media.

 

Webmaster (New media) – We now have a Twitter presence.  Our website has an offer about free resume copies and faxes.

 

Main topic – ITIL Qualification Landscape –Tony Bigonia

What is ITIL and what is the difference between versions 2 and 3

-          ITIL (Information Technology Information Library) aligns IT services to the business need

-          Holistic approach of managing services

-          Justifiable service offerings

-          Allows organizations to tailor the framework to fit the company’s need

-          It is a library of books

                                                                                                     

 

V2 Certifications

 

Foundations
Service Manager	Practitioner
	Release and control	Support and restore	Agree and define	Plan and improve

 

V3 updated approach to learning

-          More modular

-          Modernized testing

-          Greater choice of education options

 

The new Foundations course is still a 40 question test, but you can do the course online. There is a 2.5 day course like the last one but covers 23 processes and 5 functions. Still has the 4 process based clusters.  There are 5 days per cluster, a 90 minute test,  and can be taken online. You need 80% to pass.

 

There is a course called Managing across Lifecycles. There is not an online version of this class.  The nature of the give and take in the class is better suited for being there in person.

 

Remember that you don’t have to take the classes to take the exams.  You don’t have to take the exams to use the knowledge in your work life

 

Now about the classes – Bridging the gap

There is a foundations bridge and a manager bridge class.  Both have 20 question tests.

 

Paths

Option 1 V2 foundations (1.5 credits) V3 bridge (.5 credits)  -Or- V3 foundations for service management (2 credits) Lifecycle (5 @ 4 credits each) Service capability modules (4 @ 3 credits each) Managing across lifecycles ITIL expert (need 22 credits) Advanced Service Management Professional

Option 2 V2 foundations (1.5 credits) Service manager V2 (17 credits) V3 manager bridge (5 credits) Advanced service management professional

Option 3 V2 Foundations (1.5 credits) V2 practitioner (12 credits – multiple classes) V3 manager bridge (5 credits)

 

 

Roundtable

Q: Where do you start with the certifications- MCP, Cisco, or ITIL? Do employers value the certifications?

A: It depends: where do you want to go with your job and what does your job need you to know.  The certification will get more credit with employers if it is paired with experience in the field.

 

Q: Do certifications matter for new people in ITIL?
A: Only the Foundations course and that depends on you working at a company that accepts the framework of ITIL. 

 

Q: Has anyone taken the HDI bridge course?

A: no one at this meeting had attended.  The question wanted to know if the HDI class is the same as the class from other sources.  It is.

 

Q: What is the maturity level of the ITIL processes at your companies on a scale of 1 to 10?

A: 4 panelists answered and the answers were very similar

• IM and PM  6-8
• Change 3-5
• Config 2-3

 

Q: KCS – how important is it as a process?

A: Very.  ITIL version 3 added focus to the topic.  HDI is pushing the topic as well through the courses in KCS.  Since it is a different way of thinking about knowledge and knowledge bases, it is difficult to implement. The tools on the market have greatly improved over the last 2-3 years.  The integration of knowledge into the Incident Management data collection process is always the issue.  There is still work to be done here.

 

Q: Anyone have a knowledge base that works for them? 

A: TDS, UW-Madison

 

Giveaways this meeting Book- Escaping Adulthood by Kim and Jason,  HDI T-shirts, My life ignored by Rich Hand from HDI, Phil stress toy, teamwork poster for Kim & Jason

 

 

To get more ITIL information, see the ITSMF Local Interest Group (Wisconsin user group www.wilig.org).  Their meetings the 2^nd Tuesday of the month.