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Vance Skinner, Assistant Vice President, Service Desk Manager would like feedback from fellow HDI chapter members regarding Incident Management tools, specifically HP Service Manager and Frontrange ITSM with respect to implemenation, usability, ramp-up and administration/customization.
Please contact Vance directly at 262-938-8587 or vance.skinner@micorp.com with your product references.
1 response so far ↓
1 Vance // Jul 16, 2008 at 8:20 pm
Thanks Phil! I’m currently evaluating RFP responses for replacement of our aging Incident tool. Any feedback from members who use HP or Frontrange would be GREATLY appreciated.
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